Refund policy
Return & Refund Policy
At VSFep, your satisfaction is our priority. If something isn't right with your order, we're here to make it right.
Eligibility & Conditions
We accept return requests within 14 days of confirmed delivery with 30days total by final return date.. Items must be returned in their original, unused condition — uninstalled, unmodified, and with all original packaging and accessories included.
We do not accept returns on items showing signs of use, installation, or physical damage caused after delivery.
How to Initiate a Return
Log in to your customer account at https://vsfep.com/account and navigate to your order history to submit a return request. Our team will review your submission and provide return instructions within 1–3 business days.
Return Shipping
Return shipping costs are the customer's responsibility. We strongly recommend using a trackable shipping service. VSFep is not responsible for items lost or damaged in return transit.
Refunds & Store Credit
- Standard returns: Approved returns are issued as store credit applied to your account upon receipt and inspection.
- Defective, damaged, or incorrect items: If your item arrives damaged, defective, or incorrect due to a fulfillment error on our part, a full refund will be issued to your original payment method within 5–7 business days. Please submit photo documentation through your account portal — a physical return is not required for verified cases.
Mail-In Returns
VSFep is an online-only retailer. We do not offer walk-in returns or local exchanges.
All authorized returns should be shipped to: VSFep [Your return address here]
For support, contact us at: [your support email here]